To identify and resolve an issue with your broadband service please follow the steps below:
1. Are you experiencing any problems with your telecoms services?
Yes - you may have a telecoms fault - log in to the customer zone where you can run a line check.
No - please proceed to step 2.
2. What problem are you experiencing?
- No connection - Follow this guide if you are experiencing a total loss of connection to your broadband supply
- Intermittent connection - Follow this guide if you are experiencing an intermittent connection
- Slow speed - Follow this guide if you slow broadband connection speeds
- Unable to view web pages - Used this guide if are confident that you have established a connection but are still unable to access the internet
- Email - If you are unable to send or receive email please follow our email help guide.