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Broadband troubleshooting

To identify and resolve an issue with your broadband service please follow the steps below:

1. Are you experiencing any problems with your telecoms services?

Yes - you may have a telecoms fault - log in to the customer zone where you can run a line check.

No - please proceed to step 2.

 

2. What problem are you experiencing?

- No connection - Follow this guide if you are experiencing a total loss of connection to your broadband supply

- Intermittent connection - Follow this guide if you are experiencing an intermittent connection

- Slow speed - Follow this guide if you slow broadband connection speeds

- Unable to view web pages - Used this guide if are confident that you have established a connection but are still unable to access the internet

- Email - If you are unable to send or receive email please follow our email help guide.